Privacy Policy

1. This privacy policy applies to CCD Styling Pty Ltd ACN 613 338 337 and its related companies (CCD, we, us, our). CCD is a professional property stylist and is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). 

In collecting, holding, using, disclosing and otherwise managing your personal information, we will comply with the Privacy Act and the Australian Privacy Principles.

This Privacy Policy explains how we may collect, hold, use and disclose your personal information, including our obligations and your rights in respect of our dealings with your personal information.  Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via our website at www.ccdstyling.com.au (and any project-specific website operated by us), when you make an enquiry about a property, or which you provide to us in other ways.

We will regularly review this policy and our procedures regarding personal information and may update and amend this Privacy Policy from time to time.  Any updated Privacy Policy will be made available on our website at www.ccdstyling.com.au, or can otherwise be obtained by contacting us and requesting a copy.

For further information, please visit the website of the Office of the Australian Information Commissioner: www.oaic.gov.au.

2. Kinds of personal information collected

Personal Information is information or an opinion (whether true or not) about an identified, or reasonable identifiable, individual.  During the provision of our services to you, such as through our main website or and any project-specific website operated by us, or in the course of any development or investment engagement, we may collect your personal information.

The kinds of personal information we may collect from you will differ depending on the particular interaction or dealing you have with us.  Generally, the personal information we may collect from you might include (but is not limited to):

• Name;
• Date of birth;
• Residential and/or postal address;
• Email address;
• Telephone and/or mobile numbers;
• Billing and related financial information, such as payment details or income;
• Information related to your employment; and
• Details relating to property decisions, such as your living arrangements, family, properties owned by you, your requirements in relation to purchasing or developing property, etc.

We may also collect information from visitors to our website that relates to your use, including the referring URL, your IP address, the time and date of your visit to our website, which browser you used to come to the website, the country, state or province, the pages of our website that you viewed during your visit and any search terms entered on our website.

We may also collect and hold other kinds of your personal information as notified to you from time to time, or otherwise as permitted or required by law.

Under the Privacy Act, certain types of personal information are regarded as sensitive and must be treated with a higher standard of care.  This includes information relating to health, racial or ethnic origin, political persuasions or religious beliefs.  We generally do not collect this type of information, and will only do so with your express consent or where required by law.

3. Collection of personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.  While there is generally no obligation on you to provide your personal information to us, we may not be able to provide certain products, services or information to you without that information, and we may be limited in the ways we can subsequently interact with you.

We will usually collect your personal information directly from you, such as:

• when you make an enquiry or leave us a message through our website’s contact page;
• when you contact us in person, over the phone, or through other means such as via written or electronic communication;
• when you make an enquiry on our projects’ websites;
• while conducting customer satisfaction and market research surveys;
• when administering any of our services including through any of our engagements; and
• as otherwise required to manage our business and offer the products and services to you.

In certain cases we may collect personal information about you indirectly from several sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and/or our business partners.  We may also collect personal information from our real estate agency when you inquire about our projects; or from the third parties who we run our marketing campaigns with, such as Facebook, REA, Domain, newspaper, magazines and other social media. We will generally only collect personal information from indirect sources where it is unreasonable or impracticable to collect that personal information directly from you. 

4. Use of your information

Generally, we collect and use your personal information only to the extent necessary for us to conduct our business and provide products and services to you, including our website and any development or investment engagements.

Some examples of the purposes for which we collect, hold, use and disclose personal information include to:

• offer and provide you with goods and services in the course of our business;
• personalise your experience with our website and our services generally;
• communicate with you in relation to your engagement with us;
• contact you to obtain your feedback regarding products or services or to conduct other market research;
• analyse information we collect so that we can administer, support, improve and develop our business and the products and services we offer; and
• undertake direct marketing (as detailed below in paragraph 5).

Aside from the above, we may also use your collected personal information for other purposes as notified to you at the time of collection, or otherwise as permitted or required by law.

5. Direct marketing

Marketing is an integral aspect of our growth and success.  We maintain an association with a selected group of experienced service providers in connection with residential and commercial property, and we have co-marketing arrangements with these service providers to enhance the products, services and experience we can provide you.

In addition to the purposes outlined in paragraph 4 above, we may use and disclose your personal information in order to inform you of opportunities, events, products or services which may be of value or interest to you.  This may include disclosing your personal information to related companies of CCD or other service providers with which we maintain an association, or otherwise to for the purpose of that other entity contacting you for direct marketing purposes, such as via email or mobile correspondence.

If you do not wish to receive such communications, you can opt-out by contacting us via our contact details set out at paragraph 11 below, or through the opt-out mechanism contained in all marketing communications to you.

6. Disclosure of your personal information

We will disclose your personal information for a purpose set out in paragraphs 4 and 5, as well as to assist us in providing products and services to you.  This may include disclosing your personal information to:

• our suppliers, contractors, or other organisations that provide us with technical, marketing and support services;
• people or entities considering acquiring an interest in CCD’s business or assets;
• our professional advisors on a needs-to-know basis (including legal and accounting firms, insurers and other professional advisors); and
• government authorities where required by law.

If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure, or that use or disclosure is required or permitted by law.

7. Overseas disclosures

We will generally disclose your personal information to our partners and service providers located in Australia.  We do not intend to disclose any personal information overseas currently. 

However, if we were to disclose information overseas, we will take reasonable steps to ensure that any such overseas recipients do not hold, use or disclose your personal information in a way that is inconsistent with the obligations imposed under the Privacy Act and the Australian Privacy Principles in the Privacy Act. 

8. Security of your personal information

We endeavour to protect the security of your personal information and your choices for its intended use.  

We store your personal information on a secure server in Australia accessible only by authorised personnel and contractors, and use technical and managerial procedures designed to protect the information from unauthorised access, destruction, use, modification or disclosure.

Where your personal information is held in hard copy, it will be held in controlled, access restricted premises which only authorised personnel or contractors will be permitted to access.

We will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information.

9. Access and correction

We take steps which are reasonable in the circumstances to ensure personal information we hold is accurate, up-to-date, complete, relevant and not misleading.  We ask that you advise us if any information about you changes so we can update our records. You have the right to request, obtain or correct any personal information we hold about you.  If you wish to access your personal information, or wish to request more information on our approach to privacy, you may do so at any time by contacting us in accordance with paragraph 11 below.  

To obtain and access your personal information:

• you will be required to verify your identity in order to ensure your confidentiality and the protection of your identity;
• we request that you be reasonably specific about the information you would like to obtain; and
• we may charge you a reasonable administration fee which reflects the cost to CCD for providing you access in accordance with your request (such a fee, if any, will be notified to you in advance).

We will endeavour to respond to requests to access or correct your personal information within 30 days of the request.  If we refuse any request for access or correction in accordance with the Privacy Act, we will provide you with written reasons for the refusal.

10. Contacting us

If you have questions or concerns regarding this Privacy Policy or Disclaimer, wish to gain access to your information which we have retained or wish to exclude your personal information from our direct marketing purposes, our Privacy Officer can be contacted as follows:

11. Privacy complaints

You have a right to complain if you are unhappy with how your information has been treated and we welcome your comments.  At all times, privacy complaints:

• will be treated seriously;
• will be dealt with promptly;
• will be dealt with in a confidential manner; and
• will not affect your existing obligations or affect the commercial arrangements between you and CCD.

We will seek to resolve your complaint within 30 days of receipt, unless we inform you otherwise and seek your agreement in writing.

On receipt of your complaint, our Privacy Officer will commence an investigation and you will be informed of the outcome following completion of the investigation.  In the event that you are dissatisfied with the outcome of your complaint, or an extension to the time in which CCD will resolve it, you may refer the complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).

12. Website terms of use

• • General disclaimer

The information provided on our website (and any project-specific website operated by us) has been compiled for users for convenience purposes only, and reflects general information not intended to be used or relied on by any person.  

Any diagrams or images depicted on this website are to give a general visual impression and are not necessarily an accurate representation or reflection of objects described.  To the maximum extent permitted by law, we make no (and expressly disclaim all) representations or warranties of any kind, express or implied, in respect of or in any way connected to the website and any information or item included on the website from time to time.

Users of the website should make their own enquiries and consider detailed information about the specific transaction before taking action based on or in reliance upon the content of the website. 

If you would like to provide any feedback on the information provided, please contact us in accordance with paragraph 11 below.

• Accessing our website

Subject to the restrictions set out in this section 10.2, we grant you a personal, non-exclusive, worldwide, non-transferable, revocable, not-for resale or sub license, restricted right to access and use our website on your device for informational purposes.

You must not:

• use or access our website for any other reason;
• make any copies of the website, other than copies that are made to access and browse the website;
• modify, adapt, translate, reverse engineer, de-compile, disassemble or copy all or any part of the website or otherwise interfere or attempt to interfere with the proper working of the website;
• distribute any part of the website for commercial purposes or otherwise sub-licence the website;
• create derivative works from all or any part of the website;
• publish, communicate or otherwise make any part of the website publicly available without our written approval; or
• use the website in any way or for any purpose other than as contemplated by these terms of use.
  • Functions and availability

You acknowledge and agree that we have sole discretion regarding the features, functions and other benefits of the website and we may vary the features, functions and other benefits available to you in respect of the website at any time.

You acknowledge and agree that not all the features, functions and other benefits of the website may be available at all times and some or all of these may be unavailable due to scheduled outages and downtime, disaster recovery processes or due to circumstances beyond our reasonable control.

We may, at any time, with reasonable notice to you where possible, temporarily or indefinitely suspend, disable or terminate your access to the website (or any part of it) if any one or more of the following applies:

• the suspension or termination is reasonably required for the maintenance (including preventative and routine maintenance), support, operation or security (including actual or potential security risks) of the website; or
• we believe on reasonable grounds that you are in breach of any provision of these terms of use or any applicable laws.
  • Third party links

We may provide links on our website to websites operated by third parties.  These links are provided to you as a convenience only, and our providing such links does not imply that we in any way endorse the content of that third-party website.

We do not control nor monitor these third-party websites, and we do not make any representations about and cannot and do not accept any liability for these websites operated by third parties.  A link to a third-party website on this website does not imply that we in any way endorse the content of that third-party website.  

Your access to third-party websites may be governed by their own terms, and each third-party website will have its own privacy practices, as described in that site’s privacy policy.  We encourage you to read each website’s terms of use and privacy policy carefully before you use or submit information to that site.

• Cookies

Our website may use ‘Cookies’.  A Cookie is a small text file stored in your web browser’s memory for a pre-defined period of time when you visit a website, which store information about your visit to and use of a website.  While Cookies allow a computer to be identified, they do not permit any reference to a specific individual or allow access to any files or information on your hard drive.

We use Cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website.  This information will help to better adapt the Website to suit personal requirements, such as allowing us to provide information and products that are more meaningful to you without asking you the same questions every time you visit us

You may get Cookies from our advertisers.  We cannot pre-screen these Cookies since they come directly to you from other sites.  

If you prefer, you can set your browser to refuse Cookies.  However by doing that, your access to our website, www.ccdstyling.com.au, may be compromised or limited.

For information on Cookie settings of your web browser, please refer to your browser’s manual.

• Copyright and trademarks

Our website may contain registered trademarks and/or trademarks which are the subject of pending applications or which otherwise are protected at law.  Unless otherwise indicated, the trademarks are owned by us or the subject of a licence to us and may have protection under the laws of other countries.  You are not permitted to use our trademarks except with our prior written consent.

The material on our website and on display at properties is our copyright material and is protected by copyright under the laws of Australia and other countries.  You must not reproduce, publish or transmit (including broadcast), adapt, modify, or link to or otherwise use any of that content, except as expressly permitted by statute or with our prior written consent.

• Security

We will take reasonable steps to secure the website but we do not guarantee the security and safety of the website.  We will not be liable for any loss suffered by you which arises out of or in connection with:

• any computer viruses being transferred by, or obtained as a result of, the use of the website;
• any hacking into or other similar attacks on the website or our systems; or
• any other data security issues in respect of our website or systems.

We are under no obligation to provide back up, archiving, record keeping or other similar services in respect of the website.